Clarity Forex

Travel Tips

General

When should I take foreign exchange if I am planning for a foreign trip?
Foreign exchange for travel related purposes could be released up to 60 days prior to the date of travel. Hence ticket confirmed for departure is required for release of exchange. (Except in case of students traveling abroad for higher studies).

How much forex I can take in the form of Currency per trip ?
A maximum of US Dollars 3000 or its equivalent can be carried in Currency Notes per person in a financial year. For travel to CIS, Russia and Iran the entire foreign exchange requirement can be released in the form of Currency Notes.

How much Forex I can take if I travel to Neighboring countries like Pakistan, Bangladesh and Myanmar by land route ?
Authorized Dealers may release exchange to travelers proceeding to Pakistan, Bangladesh or Myanmar by land route up to the amount asked for but within the eligible limit of U.S.$ 250000 per person provided the traveler is eligible for release of exchange under LRS. The journey ticket need not be insisted upon. All other conditions regarding application, verification of passport for eligibility, limit for sale of foreign currency ,sale of foreign exchange under LRS etc. remains unchanged.

Liberalised Remittance Scheme (LRS):
Under LRS, residents are allowed to remit up to USD 250,000 per financial year for permissible capital and current account transactions (or a combination of both). Only resident individuals (including minors) are permitted to remit funds abroad under LRS.

Special Conditions:
Passport of the traveler should be verified by the authorized dealer/FFMC to ensure his eligibility for release of exchange under LRS.
Passport of the traveler should be endorsed with the amount of exchange sold and notation 'Basic Travel Quota' under proper authentication with stamp and date. A photocopy each of the relevant pages of the traveler's passport where personal particulars are available for example, name, address, date of birth, signature, photograph and number, date, place of issue and validity period of passport, visa for country of visit.

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What can I do with my unspent Foreign Exchange?
Reserve Bank of India Regulations requires Indians to surrender unspent Foreign Exchange within 6 months of returning to India. Hence your unspent Forex can be either kept for later use (if travel is scheduled within six months of returning) or encashed for Indian Rupees at Clarity Financial Services Ltd. Or any authorized financial institution.


Do I get change back if I do not use the full face value of a Cheque?
Yes, you will get change back.

Are there any RBI Regulations governing changing foreign currency travellers cheques to Indian Rupees by tourists or NRIs?
Reserve Bank of India Regulations permits tourists/NRIs to freely change foreign currency travellers cheques to Indian Rupees.

Is there any specific RBI Regulation for bringing in foreign currency travellers cheques into India?
RBI has granted general permission to any person to bring foreign currency into India from any place outside India without limit. However, they have indicated certain limits in excess of which a person has to declare the foreign currency brought into the country to the Customs Authorities on arrival.

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  American Express Travellers Cheques

  General Questions

Why should I take Travellers Cheques when I travel Overseas?
American Express Travellers Cheques are recognised around the world. They are safer than cash, and if lost or stolen can be replaced worldwide, usually within 24 hours. Travellers Cheques also enable you to budget, track and control your travel expenses easily.

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What types of Travellers Cheques are available?
American Express Travellers Cheques are available in a wide range of foreign currencies and Cheques USD, GBP, EUR,JPY,CAD,AUD.

  Purchasing Travellers Cheques

Where do I purchase Travellers Cheques?
You can buy Travellers Cheques through Clarity Financial Services Ltd.

Is there a fee to purchase Travellers Cheques?
Fees vary from establishment to establishment. Some establishments charge a nominal fee, while others offer Travellers Cheques fee free as a service to their customers.

 

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Do Travellers Cheques expire?
Travellers Cheques never expire. Unused Cheques can be saved for future trips.

How do I cash Travellers Cheques?
Simply present the Cheque to the bank or merchant where you wish to cash it. Make sure the acceptor watches while you countersign the Cheque in the lower left-hand corner. You can also exchange your Travellers Cheques for local currency free of change at over 65,000 locations around the world. Visit our Fee-Free Exchange Partners locator for a list of locations.

Where can I use Travellers Cheques?
American Express Travellers Cheques are recognised around the world and can be used like cash in many locations, or exchanged for local currency at banks, foreign exchange bureaux, hotels and American Express Travel Service locations.

 

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Where do I sign Travellers Cheques?
When first purchased, Travellers Cheques must be signed in the upper left-hand corner in order to be reimbursable if lost or stolen. When the Cheques are cashed, make sure the acceptor watches while you countersign the Cheque in the lower left-hand corner.

What happens if I sign the Cheque in the wrong place, or my signatures don't match?
Acceptance of Travellers Cheques and Cheques for Two is based on the acceptor watching the customer sign the Cheque in the lower left corner, and then comparing that signature with the original signature in the upper left corner (the lower left signature on a Cheques for Two must match one of the two signatures in the upper left). The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. As always, if the acceptor is unsure, they should call an American Express Travellers Cheque Customer Service Centre.

When do I fill out the date on my Travellers Cheque?
The date, in the upper right-hand corner, should be filled out upon use, just like a personal cheque.

Is there a fee to cash Travellers Cheques?
Normally, there is no fee to cash Travellers Cheques at merchants. Some establishments, primarily outside of the U.S., may charge a small fee. There are currently over 62,000 locations around the world that accept American Express Travellers Cheques fee free. You can also exchange your Travellers Cheques for local currency free of charge at over 65,000 locations around the world. Visit our Fee-Free Exchange Partners locator for a list of locations.

 

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If I don't use the full face value of the Travellers Cheque, will I get change back?
Yes, you will get change back, just like cash.Replacing Travellers Cheques

What happens if I lose my Travellers Cheques?
If your Travellers Cheques are lost or stolen, refer PURCHASE AGREEMENT FORM (PAF) and contact an American Express Travellers Cheques Customer Service Centre immediately. They will provide you with step-by-step instructions for reimbursement. To ensure your reimbursement, remember to keep a record of all the Travellers Cheques serial numbers in a safe location separate from your Cheques.

Where can I get my Cheques reimbursed?
If your Cheques are lost or stolen, you must contact an American Express Travellers Cheques Customer Service Centre immediately. They will provide you with step-by-step instructions for replacing your Cheques at your nearest Travel Service Location.

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Cheque Serial Numbers
When you purchase Travellers Cheques, it is very important that you record the serial numbers of each Cheque. If you need to report lost or stolen Travellers Cheques, you will be asked to provide the serial number of the Cheque in question. Keep your list of serial numbers in a safe place, separate from your Cheques.

How do I get refunded for the lost Travellers Cheques?
If your Travellers Cheques are lost or stolen, the issuer will refund their face value provided.

Before Loss:
You have signed each cheque at the place marked "Signature of the Holder" in non-erasable ink immediately upon receipt, but have not countersigned any of them. You have safeguarded each cheque against loss or theft as you would a similar amount of your own cash. You have not parted with the cheques voluntarily or as collateral security.
After Loss:
You notify the issuer within 24 hours of the loss or theft of your cheques, and the local police reporting the circumstances of the loss or theft in such details as may be reasonably required and obtain a FIR. You supply the Purchaser's receipt copy of the sales advice (PAF), as well as acceptable proof of your identity, when making your refund claim. You complete the appropriate refund claim documents to reasonable satisfaction and sign them in good faith.

What should be done with a deceased person's unused Travelers Cheques?
The estate beneficiary or executor should take the Travelers Cheques, the death certificate, and any other estate papers esignating the beneficiary to their, or the estates, bank, etc and approach the issuer.

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Axis Bank Travel Currency Card

What is Axis Bank Travel Currency Card?
The Axis Bank Travel Currency Card is pre-paid card product, which offers you a Convenient and secure way to carry cash. The card is protected by a PIN (Personal Identification Number). This prepaid card is available in USD, EUR and GBP, AUD ,CAD,HKD,JPY,NZD,SGD,DKK,CHF, AED,THB currencies. The card offers you the freedom to shop anywhere in the world and provides access to the local currency at your destination at competitive market rates. Cash withdrawals can be made anytime with a secure 4 Digit Personal Identification Number at over 10,00,000 VISA/VISA Plus ATMs worldwide and the card can be used for purchases at over 13 million VISA/MASTER Merchant Establishments.

Do I need to apply for the card well in advance?
NO! This card is an 'across the shelf' product and can be bought even on the day of travel, subject to the funds being provided the same day.

What is my PIN?
Your PIN (Personal Identification Number) is a unique 4 digit secure number assigned to your card and known only to you. It allows you to withdraw cash from VISA/MASTER ATMs worldwide. This PIN can be changed (only) at any Axis Bank ATM in India adjacent with Axis Branch.

 

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Withdrawing Cash?
To withdraw cash, you would need to insert your card into the cash machine and follow the instructions on screen. Enter your PIN and indicate the amount you want to withdraw in the local currency. The requisitioned cash will be dispensed in the local currency of the country you are in.

Do I need to have a Axis Bank Account to purchase the Axis Bank Travel Currency Card?
You don't need an account relationship with Axis Bank to purchase Axis Bank Travel Currency Card. Simply walk into any Axis Bank Branch or the office of select Full Fledged Money Changers and purchase a Axis Bank Travel Currency Card over the counter.

Can this card be used in India?
No! You can use the card only for checking the balance and changing the PIN at Axis Bank ATMs. No financial transactions are allowed in India, Nepal & Bhutan.

How much money can I load onto my Travel Currency Card?
The minimum purchase value of Travel Currency Card is US $ 250, EUR 200, GBP 150, AUD 300 and CAD 300. The maximum value that can be carried on a Card at any given point will be as per the RBI Regulation in force at that time.

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What are the currencies available for Travel Currency Card?
The Travel Currency Card is available in USD, EUR, GBP, AUD and CAD,THB ,JPY,CNY,AED. You can use Travel Currency Card in any country where VISA/MASTER has an acceptance. All the currency variants are a multi-currency product. This implies that you can take any of the above card and travel to any country and still get the local currency. The local currency is dispensed after applying the cross currency charges, as applicable at the time of the transaction. Your card account will be debited in the equivalent of the Base currency taken by you.

Will I find VISA ATMs where I am going?
There are over 10,00,000 VISA ATMs worldwide so, you can look upto the location of VISA accepting ATMs on their website www.visa.com. Unless you are traveling to someplace Very remote, it is very unlikely that you won't be able to find one.

Can I reload the card?
Incase you have exhausted the funds on the card; you can reload your card with additional funds. The easiest way to do this is to go back to the Axis Bank Branch / FFMC where you bought it.

 

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Do I need to surrender the card at the branch at the time of encashment?
Yes! In case you want to encash the entire unspent amount on the card, you need to cut the card into 4 pieces at the time of surrender.

What are the debit charges in case of usage at Telephones/Petrol pumps abroad?
The Telephones/petrol pumps generally debit US$ 1 equivalent at the time of card insertion. The total amount debited is inclusive of this US $1, which will be reflected as 2 different entries in the system

What is the maximum number of cards that can be issued?
Each individual will be entitled to purchase one multi currency card. However, an individual cannot hold more than a single card of the same currency at any given point of time. The total amount of foreign currency loaded in combination on all currency cards would be as per the guidelines issued by the RBI for the specific quota under which the card is being issued. The card will be issued in the name of the Card member and may be used only by him/her for Cash withdrawals/purchases.

 

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When can I use the card after purchase?
You are advised to commence the usage of the card only after a couple of hours. You are also advised to ensure that you have received the PIN and sign on the signature panel at the back of the card. It is also advisable to change the PIN and check the Balance on the card at any Axis Bank ATM before your departure from the country.

Which ATM's accept the Travel Currency Card?
All ATMs displaying the Visa / master symbol will accept your Axis Bank Travel Currency Card.

What do I do if my card is lost or stolen?
In case of loss or theft of the card please call us on one of the numbers mentioned in the User's Guide. Our Customer Service Executives will immediately block the lost card and prevent it from further use and arrange to send you a replacement card within 2 working days.

Is there a fee levied for the use of VISA ATM's?
There is a transaction fee levied at various ATM's for cash withdrawal & Balance Inquiry as per the table hereunder:
 

CURRENCY USD EURO  GBP  
CASH WITHDRAWAL  2 1.25 1.25
BALANCE INQUIRY 0.50 0.50 0.50
 
 

 

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How do I withdraw the remaining cash from my card if it is too small for a cash machine to dispense?
The easiest way to cash out your card, if you don't want to reload it for your next trip, is to go to the nearest Axis Bank branch/ FFMC and get the remaining amount encashed.

Does the Visa ATM display the foreign exchange rate of conversion?
No, generally, ATMs display the amount withdrawn and balance available in the local currency. With this information, you can calculate the foreign exchange rate applied.

Is there any other way in which I can keep a track of my balance and the latest transactions?
You can access the Internet banking module, for keeping a track of your balances and the transactions done on your card. The Internet banking user id is mentioned on the sticker placed on the welcome kit. The password is enclosed in the welcome kit in a sealed envelope for security reasons. You can visit the web-site www.Axisbank.com. Select the "Logon to net Banking" section on the top right hand side to access the service. You will also get SMS alert and Email alerts.

Do the ATM receipts show the amount withdrawn and balance available?
Most of the VISA/master ATMs have the capability of displaying the amount withdrawn and balance available in the local currency.

What options should I Choose to withdraw cash from the ATM?
GGenerally, the options available at the ATM for cash withdrawal are "Checking", "Credit", and "Savings". You should choose the "Checking/Current" option. In case the Checking/Current option is not available, you should select the "Credit" option. The Savings option does not link to the VISA network and hence the transaction would not be successful.

 

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Customer at merchant establishments should look for the following:
 · Customer should look for VISA/ VISA Electron sign at the point-of- sale merchant establishment
 · The Merchant must have an electronic point of sale card swiping terminal
 · Present your Travel Card after making purchase
 · Do not give your PIN to the merchant even if requested. PIN is not required for POS transactions
 · After a successful authorization, a hold for the transacted amount will first be placed on your account. Subsequently, your    account will be debited for the transacted amount
 · A sales slip will be generated from the electronic card-swiping terminal.
 · Check and sign the sales slip. Your signature must match the one on your Travel Card
 · Ensure your card is returned to you

Who should I contact if my card is lost or stolen?
You should refer the Axis bank manual to get toll free customer care number to block the card immediately or you can contact us through our email id or mobile no.provided in CONTACT page. It is important to note that a lost Card report will be taken only after verification of your Mother's maiden name, Date of Birth, Passport no etc. You will not be liable for transactions on your Card Account (if any) from the moment you report the loss to Axis Bank. You will however, be accountable for all damages upto the time of reporting.

In countries where ATM instructions are in an unfamiliar language, whom can I approach for assistance?
English is available at most Visa/Master ATMs. Some ATMs are also multi-lingual. However, if you require assistance, you can call the Visa GCAS numbers enumerated in the user guide.

Is there any fee for obtaining refunds on the balance on the Axis Bank Travel Currency Card?
No fee will be charged for enchasing the balances. The card rate for foreign exchange conversion will be applicable.

 

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Whom should I contact, in case I have any dispute on a transaction?
In case you have a dispute on any specific transaction, you are requested to provide the details of the transaction to the e-mail id cards@clarityforex.com for doing the needful.

What should I do if I lose my Travel Currency Card/ATM PIN or Internet banking password?
In case of loss of card, ATM PIN or the Internet banking password, you are requested to mail to the email address cards@clarityforex.com